he Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.
Responsibilities
- To perform 24x7 rotating shift duty for NOC and Network Operations.
- Changing of backup tapes based on predetermined schedule
- Preparation and compilation of team and customer weekly and monthly reports
- Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
- Inventory Management for physical network infrastructure, x-connect.
- Provide remote hands service and onsite support to internal and customers
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
- Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
- Responsive to troubleshoot and solve L1 Data Center and customer network issues
- Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
- Report to Telco Helpdesk for suspected circuit problem.
- Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
- Collect and manage the statistics collection and application from the network systems
- Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports
Qualifications
- Minimum Diploma or equivalent qualification in IT related field of study
- Must be willing to learn- No experience required as job training will be provided
- Career growth opportunities
- Able to resonate with our culture of Respect, Teamwork, Drive
- Rotating shift duty
- Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
- Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
- Pro-active in anticipating and resolving issues in the work environment
- Customer service acumen and possess a strong sense of urgency
- Strong sense of responsibilities and accountability in the work performance
