Responsibilities:
- Serve as the primary point of contact for customers regarding operational issues, ensuring timely and effective resolution.
- Provide coaching and guidance to the team of engineers, fostering a culture of operational excellence.
- Assign, delegate, and manage the workload of team members, ensuring tasks are distributed effectively and efficiently.
- Oversee team operations related to security, vulnerabilities, and patch management, ensuring systems and infrastructure are up to date and secure.
- Proactively address daily events, tasks, incidents, and problems, ensuring prompt resolution and minimal impact on operations.
- Lead and actively participate in discussions with Cloud Service Providers, OEMs, and principals, staying abreast of the latest industry trends and technologies.
- Any other ad-hoc duties as assigned.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related disciplines.
- Minimum of 5 years of experience working in an enterprise environment.
- Strong knowledge of IT service management (ITSM) frameworks such as ITIL.
- Familiarity with IT security and compliance standards.
- Possess strong technical knowledge in one or more of the following domains: System administration, Networking, Cybersecurity, Business Continuity, MS Active Directory & IAM, End Users Computing, etc.
- Familiarity with enterprise-class applications such as Tenable, CyberArk, NetBackup, Splunk, Palo Alto, Symantec Endpoint Protection, etc.
Interested applicants, please Email , and look for
Jensen Fang Lifa
Recruit Express Pte Ltd
EA License No. 99C4599
EA Personnel Registration Number: R2197080
We regret that only shortlisted candidates will be contacted.
