Job Role
- Handles day to day order takings and in-house system data entry
- Builds relationships with existing customers by understanding their needs and assisting with their queries.
- Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
- Liaises and updates customers of the status of deliveries.
- Follow up with billing matters and generate Statements of Accounts to assist with the collection of payments.
- Processes sales order and verifies purchase orders.
- Generate delivery reports and assist on general administration matters.
- Coordinate import and export shipping activities in liaison with customer, supplier and shipping agent.
- Assist the reception to answer incoming calls.
Job Skills and Requirements
- Diploma/ “O” Level holder with 1 – 2 years of related working experience.
- Good communication, written and interpersonal skills.
- To be able to converse in English, Mandarin and/ or Dialect (to liaise with Chinese and/ or Dialect speaking customers)
- Customer service oriented.
- Proficient in MS Office.
