Job order number:622013
Responsibilities:
- Handle in-bound calls within stipulated service levels
- Assist customers in vacation planning and worldwide hotels reservations through the system
- Assist in resolving customer care issues and handle customer enquiries
- Takes responsibility for call logs and documentation into the system
- Optimize booking opportunities and promote customer retention and loyalty
- Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
- Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
- Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
- Assist customers who purchased different vacation packages/products from the company
- Send acknowledgement confirmation to members after every request
- Post-Stay follow-up – to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
- Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
- Fulfill trade for Reward Points and issue certificates
- Collect Annual Dues, Maintenance Fee and Loan Payments
- To generate upgrade and referral leads
Requirements :
- Min 1 year of experience in customer service or related field
- Comfortable to work on weekends and public holidays if necessary
- Proficiency in Japanese to communicate with Japanese speaking guests
- Proficient in Microsoft Word, Excel and Outlook
[Advantage]
- Experience with system such as Marsha, Salesforce
- Experience with travel related reservation system
- Proficiency in any other language
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Kajimkhaan Karalgash
EA Personnel Reg. no.: R22107165
EA License no.: 07C5771
