Responsibilities:
- Address customer inquiries and requests, ensuring their needs are met promptly and effectively.
- Build and maintain trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Deliver exceptional day-to-day customer service to maintain high levels of customer satisfaction.
- Collaborate regularly with internal teams to discuss progress, identify business improvement opportunities, and fulfill customer needs.
- Generate and present progress reports for clients and internal management.
- Clearly communicate the progress of monthly and quarterly initiatives to stakeholders.
- Forecast and track key account metrics to ensure alignment with business goals.
- Identify opportunities for upselling, cross-selling, and renewals, and communicate these to management.
- Work with the Sales team and management to onboard new customers and develop relationships with existing customers.
Requirements:
- Hold a diploma or degree in a relevant field.
- Possess a minimum of 2 years of experience specifically in IT (SI) sales functions.
- Have extensive experience in IT cybersecurity, network, or infrastructure sales and marketing.
- Strong knowledge of network and cybersecurity in the enterprise and government sectors, as well as familiarity with the local IT market.
- Demonstrate exceptional networking and interpersonal skills.
- Self-motivated and able to thrive in a results-driven environment.
Interested candidates who wish to apply for the advertised position, please click on the apply button
EA License No: 96C4864
Reg. No.: R2094940
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