Responsibilities:
- Provide technical assistance and support for incoming enquiries and problems
- Execute daily duties to create, update and follow up on cases till resolution
- Ensure logging and tracking of tickets are resolved within stipulated Service Level Agreement (SLA)
- Response to end-user fault ticket promptly via system and phone
- Liaise with external vendors regarding software and hardware maintenance services
- Perform any other ad-hoc duties as assigned
Requirements:
- Diploma or Degree in Computer Science and Information Technology or equivalent
- 1 to 2 years of relevant working experience
- Strong knowledge in end-user hardware and software technical support, Windows 7/10, Office 365 administration and Active Directory.
- Experience in networking, storage, and database administration will be added advantage
- Good communication skills and end-user oriented
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.
Email Address: [email protected]
EA License No.: 13C6305
Reg No: R1770654
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
