The MES System Administrator is responsible for implementing site Manufacturing Execution System(s) (MES) and providing subsequent system support upon transitioning to operation phase. The incumbent shall be involved in the installation and operational qualification of the MES system with its associated peripheries and interfaces. The incumbent is also responsible for troubleshooting system issues and monitoring of interfaces between the MES system and the applications connected to it.
Key responsibilities:
- Assist in the implementation of site MES system(s) from Operational Technology (OT) perspective, supporting the Singapore IT Head & HQ Project Lead with activities inherent to the application’s configuration, setting up of shop-floor peripheries and documentation of all necessary SOPs.
- Contribute to the design, implementation and documentation of infrastructure technology while aligning with corporate standards and industry best practices.
- Provide support for the site MES system(s), troubleshooting of Level 2 issues in coordination with the Manufacturing department, the Singapore & HQ Core Teams and the MES vendor.
- Install and configure shop-floor peripheries required to operate the MES application in the cleanrooms.
- Maintain the integrity of the MES system, including but not limited to performing routine maintenance activities (patching, updates, upgrades) and ensuring appropriate security standards are followed, whilst maintaining compliance to site GMP policies.
- Monitor and troubleshoot interfaces between MES and other systems such as SAP and LONGO (兰光).
- Perform deviation investigation and writeup on MES system failures / errors; deviation trend review and root cause analysis as required per Smartt Quality requirements
- Raise and execute change controls related to MES infrastructure.
- Conduct training sessions with operators and engineers on MES systems.
Key requirements:
- Bachelor’s Degree or Diploma in Information Technology or Computer Science or Computer Engineering
- Extensive years of professional experience in IT for manufacturing sites is essential
- Some years of experience in supporting MES application in a pharmaceutical company will be beneficial
- Previous exposure to any of the commercial MES systems is a plus
- Previous experience in the management of IT applications connected to external systems
- Previous experience in the management of shop-floor devices (tablet, barcode scanners, label printers) in a cleanroom / sterile environment
- Ability to troubleshoot and resolve hardware and software issues.
- Working knowledge of Windows operating systems
- Understands cGMP principles and requirements.
- Must be able to communicate effectively with internal and external teams in both bilingual.
- Proven system requirements elicitation and documentation skills.
