Overview
The Senior / Engineer (O365) is the IT officer responsible managing on Premise Exchange and O365 services for the company. Ensuring high-availability and uninterrupted 24/7 messaging services. He will reports to the Messaging and Mobility Manager.
Responsibilities
The Senior / Engineer (O365) is responsible for the following functions:
· Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA.
· Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays.
· Providing cross-over with other team members as appropriate to deliver a consistent support function.
· Provide technical support on major projects undertaken within company.
· Involvement in implementation discussions working with non-technical stakeholders.
· Identifying and driving opportunities to improve automation; scoping and creating automation for deployment, management, and visibility of our services.
· Vendor engagement for troubleshooting.
· Daily monitoring and acting on alerts.
· Provide second level end user support/managing ticket queue.
· Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
· Provide support to audit, hardening requirement and resolve any vulnerabilities.
· Conduct regular upgrade and security patching of the servers, appliance and equipment
· Mentoring junior IT and helpdesk personnel.
Required Knowledge & Skill
· Good working knowledge of Exchange 2016 and O365
· Good working knowledge of MDM Intune, Sharepoint online.
· Experience with working directly with vendors on new features and roadmaps.
· Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
· Ability to identify / prioritize tasks and work independently without micromanagement.
· Excellent written and interpersonal communication and documentation skills.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [email protected] for immediate processing.
Only shortlisted candidates will be notified.