Team Summary
Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. Managed services is one arm of VCA focused on delivering capability and expertise to clients.
The core responsibilities of the role include:
Program Delivery
- Manage the overall set up for delivery of managed services projects across the Singapore and Malysia markets.
- Build strong understanding of onboarding processes for vendors and partners
- Manage onboarding processes for managed services resources including premises settlement and equipment/technology requirements
- Work with internal partners such as sourcing, finance and legal, building strong relationships to optimize processes and delivery.
- Support pricing proposals for projects.
- Write and update project briefs ensuring all key details are up to date and circulated appropriately.
- Document processes, key learnings and best practices.
- Develop case studies and play back results to internal executive teams across the AP region.
Why this is important to Visa
This role will support key clients across Singapore and Malaysia. The role will help to scale our Managed Services capabilities which will support Visa’s ambition of diversifying our revenue. You will plan, manage and deliver programs in a timely and efficient method – you will own key internal and external stakeholder relationships with Visa teams and our vendors as well as supporting our clients. This will ultimately ensure a superior customer experience to their Visa card holders.
