Responsible day to day operation of Premise Exchange and O365 services. Ensuring high-availability and uninterrupted 24/7 messaging services for the company. Will reports to the Messaging and Mobility Manager.
Responsibilities
Engineer is responsible for the following functions:
- Effectively providing day-to-day Microsoft on-prem Exchange, Exchange Online, Intune, Boardpaper and SMTP email operational support to internal customers covering all Servers, Backup and Mail Relays
- Daily monitoring and acting on alerts.
- Provide support to BoardPaper and BOD
- Provide second level end user support/managing ticket queue.
- Support regular upgrade and security patching of the servers, appliance, equipment and application
- Prepare monthly report and statistics.
- Conduct regular upgrade and security patching of the servers, appliance and equipment
- Support Projects such as Migration and Intune Deployment.
Requirements
- Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
- Good working knowledge of Exchange 2016 and O365
- Good working knowledge of MDM Intune.
- Experience with working directly with vendors on new features and roadmaps.
- Ability to identify / prioritize tasks and work independently without micromanagement.
- Excellent written and interpersonal communication and documentation skills.
