Managing the regional operation with the direction of the General Manager on day to day business.
General Management
Sales Target management; and management of KPIs.
Cost control: Labour cost, food cost, operating cost; e.g. utilities, disposable products and others.
Improving on operation flow and SOP manual.
Handling or dealing with customer feedback, complaint and comment in a professional way.
People Management
Involving team members recruitment and hiring.
Conduct and review training such as orientation, on the job training (OJT) and others.
Monitor team members’ training progress and performance evaluation.
Well versed in menu and operations, train and lead the team to achieve higher performance.
Cash Management
Ensure outlet cash sales bank in accordingly.
Manage monthly outlet petty cash reimbursement.
