IT Officer
About the role
Reporting to the IT Assistant Manager, the successful candidate will be responsible for the day-to-day IT operations which will require you to support administration staff, teachers, and students.
You will be responsible for asset tracking, tech refresh, software, hardware, and application support.
You will be responsible in ensuring that all IT policies set by your reporting manager and regional office are strictly adhere to. You will be responsible in liaising with external vendors with regards to equipment that requires repair and servicing.
You are also required to support events that requires IT support and be responsible in ensuring that all AV & media equipment are well taken care off.
To assist the IT Department leads and the IT department in daily operational support. To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.
You are also expected to perform other Ad-Hoc duties assigned to you by your reporting manager which may require you to report or stay beyond your normal working hours.
Education and Experience:
• Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous.
• At least 2 years of relevant working experience in helpdesk or onsite support with strong support skillset.
• Excellent communication skills
• Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage.
• Excellent people skills
• Ability to work under pressure and well with others and in a team environment
• Fast learner in a fast-paced environment
• Ability to retain new skills
• Experience working with different cultures
• Fresh graduates will be considered
Essential Duties
This position includes, but is not limited to, the following essential functions:
Desktop Support
Responsibilities:
· Level 1 Help Desk duties-responsibilities will increase with training
· Assist in troubleshooting, such as, but not limited to:
· Password resets
· Printer configurations, ordering and changing of toners
· Desktop, laptop, Mac and other user device support
· Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards).
· Assist in coordinating software/hardware requests in coordination with managers requirements.
· Assist in Desktop/Laptop imaging, computer/mobile setup and distribution.
· Devices supported under Desktop Support Scope include, but not limited to:
· Desktop/Laptop/Smart Phone
· iMac/Macbook/iPad
· Projector/Smartboard
· Audio Mixer/AV equipment
· Analogue CCTV/IP Camera
· VoIP Phone
· Participates in technological research by studying organization goals, strategies, and new technological resources for improvements.
· Assist in identifying the need for system and network upgrades, as well as configurations and storage updates.
· Assist in ensuring hardware/software security within the workplace.
· Assist in setting up and supporting AV equipment as and when necessary.
· Ensuring that all IT asset and inventory are tracked and up to date.
· Create and update technical documentation of operating procedures as needed
Audio/Video Support
• Supports Hall / Outdoor A/V requirements for assembly and events.
• Assists the Music Department with their technology and audio/video equipment.
Asset & Vendor Management
• Promotes responsible usage and care of company equipment.
Ad-Hoc Duties
• User relocation
• VOIP phone deployment & troubleshooting
• Media Wall related issues
• Change of printer toner, remove paper jam, increase printer credit
• Printer report extraction
• Vendor escort and assembly stand-by duties
About you
Able to adapt quickly to our fast-paced international environment. Seeking out and implementing new ideas and innovative methods to raise the school’s level of achievement and the ability to communicate clearly with all stakeholders is essential.
Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships with colleagues.
All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organization.
All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements
Safeguarding
At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender, or culture.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. The school will support candidate to obtain this.
