(12 months contract)
Working Day: Mon to Fri
Working Hours: 9am - 6pm
Office Location: Kaki Bukit
Salary: $4,500 - $5,850
RESPONSIBILITIES:
- Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- As a Regional IT to provides Remote, On-Site or Station Technical Support to FedEx Operations Staff & Customers.
- To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
- To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
- Resolve issues that occur outside work hours whenever needed.
- Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE:
- Diploma/Degree in Information Technology from recognized institutes.
- Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
- Hands-on experience and knowledge in troubleshooting and deploying Windows 10
- Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
- Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
- Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
- Basic Support and Troubleshooting of other desktop software used by the office
- Basic support on iPhone / iPad / Android phones
- Knowledge of IT procurement, order and delivery process flow and protocols
- Ability to leverage on available tools such as subscription services, internet or other online services to support functions
- Provide support of general IT request like VC connectivity/ Mobile Email Activation.
Quah Siying (Jeslyn) R1982418
The Supreme HR Advisory Pte Ltd 14C7279
