Our Vision
At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.
Responsibilities:
- Maintain high levels of customer satisfaction at all times
- Provide product training for new clients
- Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
- Manage and resolve customer complaints and feedback
- First contact resolution of all cases handled
- Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
- Portray a positive and helpful attitude to external and internal customers
- Provide ideas to improve customer experience
Working hours :
- Monday - Friday 9am to 6pm
Benefits:
- Full training and guidance for candidates
- Skills Development Program
- Acquire both technical and soft skills that will ensure long-term career stability and personal growth
- Advancement based on performance instead of seniority
- Good career advancement
- Monthly incentives/bonuses up to $500 based on performance
- Dynamic and friendly environment – Not for the dull and boring
Requirements:
- Minimum 2 years experience in customer service.
- Excellent communication skills
- Display a positive attitude towards learning
- Training will be provided, technical knowledge is not required
- Ability to learn and acquire product knowledge: good attitude and hardworking
- Shows initiative and is proactive
- Detail oriented, honors deadlines, keeps promises, and maintains service standards
- Friendly, cares about customers, able to handle stress
- Able to talk to customers with confidence, civility and tact
- Skill: Ms Office, Email, Messaging apps
