Research Manager, M&C Saatchi World Services (Singapore)
We are a specialist division of M&C Saatchi.
Our aim is to harness the power of cutting-edge marketing, communications, and creativity, so that they become key tenets of social and behaviour change activity. Clients include a range of governments, INGO’s, foundations and multilaterals.
We are focused on tackling some of humanity's most challenging and important problems, in fragile states and developing countries, through the creation of multimedia messaging campaigns.
A specialist research team exists within the company to provide formative research support and to evaluate the progress of the campaigns. We are looking for an experienced mixed-methods researcher to join this research team.
The Research Manager will be confident in designing assessment frameworks to ensure both the effectiveness of the messaging is assessed, as well as the assessment of the strategy/Theory of Change itself. You will need to analyse datasets to produce reports for internal audiences as well as clients. The position will require frequent liaison with research partners who perform the primary research on behalf of the organisation. Also entail other research tasks as required by the team, including but not limited to open-source research, desk reviews, lessons learned/best practice write ups, etc.
Reports to the : Senior Research Director
Responsibilities includes :
· Work on a range of social change communications projects on behalf of third sector organisations.
· Work as part of a core team that supports M&C Saatchi World Services’ communications campaigns, providing research, analysis and insights to support program management teams.
· Lead on the measurement and assessment of ongoing communications campaigns, applying quantitative and qualitative research methods.
Main Accountabilities
· Designing data collection tools for pre-testing, formative research and assessment (such as questionnaires, discussion guides).
· Carrying out analysis and triangulation of qualitative and quantitative data for assessing the performance and effectiveness of multimedia communications activity.
· Rigorously manipulating data sets to provide meaningful and actionable insights.
· Writing assessment reports and feeding research findings into other reporting.
· Liaising with research fieldwork partners and overseeing all project management when outsourced.
· Feeding into strategy/Theory of Change development.
· While it is not expected that this role have formal line management responsibilities, it is expected that this role will require the informal management of Research Analysts in the team.
· Any other duties deemed necessary by the Senior Research Director.
Knowledge and Expertise Essential:
· Expertise in quantitative and qualitative research methods.
· Knowledge of best practice when conducting research in Asian markets.
· A firm interest and understanding of geo-politics and International Relations.
Desirable:
· Knowledge of, and/or experience in, the media industry, creative production, and media dissemination.
· Knowledge of behaviour change communications.
· Knowledge of Strategic Communications.
Experience and Qualifications and Core Skills:
· Minimum of 5 years relevant research, monitoring and evaluation experience.
· Experience managing research projects from design to report writing.
· Strong qualitative and quantitative analysis skills (with experience using SPSS, R or Stata).
· Strong report writing and data visualisations skills.
· Good communication skills including experience presenting research findings and explaining technical concepts to multiple stakeholders including non-researchers, clients, etc.
· A strong work ethic with ability to stick to deadlines.
· Bachelor’s degree in a relevant field.
· Fluent in written and spoken English.
· Proficient in all components of Microsoft Office (Outlook, Word, PowerPoint and Excel).
Desirable:
· Experience with evaluating behavioural change.
· Experience evaluating the impact/effectiveness of multimedia communications activity.
· Experience with digital and innovative research methods.
· Experience designing and conducting mixed methods research studies.
· Experience designing logical frameworks (logframes) and assessment strategies.
· Experience using data visualisation software such as tableau.
Additional Key Qualities Essential:
· Understanding of the company’s culture and business area.
· Sense of responsibility to towards the organisation’s reputation.
· Ability to travel and work independently.
· Forward leaning attitude in support of the team and for involvement in high-profile and developmental projects.
· Willingness to contribute to training of more junior members of the team.
· Anticipation of challenges and show of initiative across all projects.
