Salary: up to $3000
Working Days & Hours: Mon-Fri Office Hours
Location: Newton
Job Description:
• Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
• Making of scheduled outbound calls to enrolled patients and answering of inbound calls and attend to FAQ-related enquiries where all appropriate information obtained during patient interactions are entered and saved in the PatientCare Management System
• Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, predefined protocols, confidentiality of patient data and program standard operation procedures (SOPs) are always adhered to and complied
• Follow the best practice medical guidelines and mentorship from the Operations Manager and our medical advice team, responsible for identifying and reporting of Adverse Events made aware during interaction with patients
• Preparing of periodic program reports and assist in preparations of Audits and projects
• Assist in the quality aspect of the department including but not limited to creating and maintaining department SOPs, performing quality spot checks on team members, identify training needs from the quality spot checks, as well as assisting to be the auditee in both internal and external audits.
• Deliver any other duties as assigned by the Operations Manager/Program Manager Program Monitoring.
Job Requirements: Min Diploma in Nursing/Health Sciences or similar
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
