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Application Support Engineer

Sopra Steria I2S

Job Type   /   Job Level

Full-time   /   Others/Any

Job Location

Singapore, Central Singapore, Singapore

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, you will have the opportunity to work for one of our client - a Leading Investment Bank. To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

Responsibilities:

Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24/7 worldwide production support.
Provide worldwide application production support for Trade Finance systems within Asia Pacific.
Independently debug and propose resolution/work-around for complex production issues.
Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
Coordinate across various teams to effectively manage production issues and maintenance activities.
Respond to User Requests, Incidents and follow up on Problems in a timely manner.
Ensure issues are reported, tracked, followed up and escalated timely.
Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
Communicate and provide status updates on issues to business users, management team and other stakeholders.
Contribute to preventive system monitoring and alerting, where appropriate.
Support Change Management process and application releases.
Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
Support IT Security activities e.g. health checks after security patches.
Support End-of-Day and End-of-Month overnight batch runs.
Perform and coordinate regular maintenance activities.
Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
Analyze and challenge existing support processes to achieve continuous improvement.

Additional Responsibilities:

Incidents resolution & Request Handling.
Preventive maintenance.
Pro-active actions / measures to limit corrective maintenance activities.
Knowledgebase creation & maintenance

Requirements:

Competent level of expertise in ORACLE PL/SQL.
Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage):

Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
ITSM tool: ServiceNow
Database performance & SQL tuning experience is a plus.
Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Functional:

Good knowledge on Supply Chain and Trade Finance.
Understanding and experience in ITIL concepts.
Possess good analytical, problem-solving skills and self-motivated

Behavioural:

Good team player with strong analytical, communication and interpersonal skills.
Results and client oriented.
Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
Flexible to work in shift, weekend or public holiday and on-call support.