Job Responsibilities:
• Assist Lounge Manager to oversee day-to-day operations to deliver high level of service for our guests consistently
• Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
• Carry out regular checks of all areas of the lounge, such as food counter, shower room, toilets, resting suites, magazine rack, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Welcome and acknowledge all guests according to the Company’s standards.
• Ensure proper decorations and food are displayed in order.
• Provide food and drink recommendations to guests.
• Handle administration duties include staff roster, billing, airport passes and duty assignments
• Resolve personnel problems, hire new staff, and evaluate staff performance
• Undertake a busy and fast paced role with varied duties
• Handle and resolve issues or complaints in a professional manner
• Conduct briefing on events and updates for new admission instructions.
• Any other appropriate duties and responsibility as assigned by the management
Requirements:
• A minimum of 3 years’ relevant experience at supervisory level in hospitality or F&B
Industry, including but not limited to restaurants, lounges, fast food outlets
• Strong leadership skills, mature, outgoing & guest oriented, good communication skills
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Shift duty is required and able to work on weekends, eve public holiday and Public Holiday.
