As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.
At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.
As we're in the midst of expansion, we are on the lookout for 5 Client Experience Associates to assist in our new classes (both Kallang & Woodlands campus)!
[Responsibilities]
- Provide support for learners and companies through telephone, emails and walk-ins
- Ensure learners' satisfaction by providing quality customer service experience
- Manage and resolve learners' complaints and feedback on their service and training experience
- Analyse learners' data to develop insights and identify new improvement initiatives
- Assist in daily operational tasks or any other tasks that may be assigned by the management
[Requirements]
- Able to commit on weekend classes (5 days work week)
- Candidate must possess at least "O" Level or equivalent.
- Minimum 1 year of relevant experience in an Administrative or Customer Service role
- Good follow up and coordination skills
- Proficient with Microsoft Office
[Working Shifts/ Hours]
- Weekday class
- Mondays to Sunidays - 8:30AM to 6PM OFF 1 Weekday OFF 1 Weekend
- If taking over weekend classes, Friday - 1PM to 10PM
