Our Client:
Our Client is a luxury jewelry company that originated in France. We seek an After-Sales Client Advisor(boutique-based) who will respond to clients' requests while constantly ensuring their satisfaction and loyalty and meeting excellent service standards.
Job Responsibilities:
Client Satisfaction and technical advisor
· Understand the client request and find proper solutions to satisfy their needs.
· Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services
· Strong knowledge of brand creations, solutions, and Service policies.
· Constantly deals with workshop coordinators in order to find solutions vs. customer issues
Monitoring clients files
· Monitors the CS files and sales accessories linked with service.
· Knows the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection
· Files, organizes and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.
Ensure the follow up of the main indicators linked to after-sales service
· Ensures proper client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints.
· Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.
Stock Management
· Stock follow-up & inventories (Repair Orders, spare parts, leather strap, etc.)
· Assist with maintenance of vault, filing, inventory, and general organization of supplies
Job Requirements
· Excellent verbal and written communication skills
· Sales abilities
· Good Knowledge of MS Office, SAP knowledge is a plus
· Client-focussed, business acumen
· Proactive and positive attitude towards colleagues and clients
· Emphasis on details, organization and the ability to handle multiple tasks simultaneously
Registration No: R22104771
EA Licence No: 22C1376
