Application Support Engineer (L2 Support)

To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

1. Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
2. Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
3. Respond to User Requests, Incidents and follow up on Problems in a timely manner.
4. Ensure issues are reported, tracked, followed up and escalated timely.
5. Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
6. Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
7. Support Change Management process and application releases.
8. Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
9. Support IT Security activities e.g. health checks after security patches.
10. Independently debug and propose resolution/work-around for complex production issues.
11. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
12. Coordinate across various teams to effectively manage production issues and maintenance activities.
13. Communicate and provide status updates on issues to business users, management team and other stakeholders.
14. Contribute to preventive system monitoring and alerting, where appropriate.
15. Support End-of-Day and End-of-Month overnight batch runs.

Technical (Must possess)

• Competent level of expertise in ORACLE, PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands

Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.