Responsibilities
Reception
Boutique generic public phone-line:
· Answer boutique calls in a timely manner (within 5 rings)
· Screen and forward phone calls to the necessary personnel (within the boutique)
Boutique generic public email account:
· Assign emails from existing client to SA who is their follower
· Equitably assign emails from new client to an SA, in accordance to the language needs of the client
· Reply to boutique's emails for appointment requests and call backs, this includes planning boutique team's planned appointments, and walk in rostering.
· Track how many emails are fielded to each SA a day.
In person:
· Screen customers and monitor access to boutique
· Inform retail staff of customer's arrivals or cancellation of appointments
Customer Experience
· To provide excellent customer service as the first point of contact to welcome customers
· Connecting customers with retail staff based on the appointments aranged
· Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)
· To prioritize incoming visitor and phone traffic effectively and smoothly
· Ensure CRM data capture for all new clients' arrival
· Ensure that the boutique front area is in presentable condition
Administrative
· Key contact person for managing clent appointment for the boutique
· Update calendars and schedule meeting for retail staff
· Assist Boutique Manager in roster planning.
· Record the boutique traffic data on daily basis and submit the report to relevant managers
· Track welcome materials inventory (drink and beverages for customer) and inform the person in charge for any replenishment required
Franzizca Mah
Talent Acquisition Business Partner
Morgan McKinley Singapore, Talent Solutions
EA License No: 11C5502
Personnel Registration No: R22109328
