Job Summary
- Refer and familiarise with the following for daily operations:
- Handling Customer Complaints at Call Centre
- Pausing in Queuemetrics
- Queuemetrics Logging Off
- Queuemetrics Login
- Web Portal Appointment Bookings
- Appointment Booking for Australian Visa Application
- Provide prompt, accurate and updated information for all queries via incoming calls/emails.
- Committed, timely efforts to attain the targeted result by making outbound calls.
- Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.
Job Description
- Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
- Be adequately equipped to address all queries and concerns raised by external customers.
- Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
- Adopt a pro-active approach to:
- Stay informed of key products, services, initiatives, etc in order to address customers’ queries
- Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
- Familiarise oneself with and exemplify the organisation’s mission, vision and core values
- Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
- Upgrade one’s skills and competence through attending courses, training, workshops etc.
- Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
- E-mails being send to clinics / departments should be addressed to the concerned as instructed.
- Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
- Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
Job Requirements
- At least 2 years of relevant experience
- Computer literate, preferably in MS Office, Excel, Word etc.
- Good interpersonal and conversational skills
- A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
- Able to work independently as well as in groups/teams with minimal supervision
- A good and healthy sense of humour, although not mandatory
Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.
We regret to inform that only shortlisted candidates will be contacted.
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company Registration Number: Recruit Express Pte Ltd (99C4599)
