We are looking for Electronic Trading Support to manage and maintain Trading System operations. This is a technical hands-on role. The primary focus for this position is ETS but may be required to support other functions like IT Support, infrastructure and/or Application functions whenever required to cover the team workload.
IT & ETS Support Requirements
Roles and Responsibilities
1. Trading Support
- Support different Trading Systems such as CQG, ATP, TTNG & etc.
- Management on System changes, migration, implementation & etc.
- Support internal Application Systems such as Global Risk, Middle Office System, Back Office etc.
- Dealer Desk Support on complex Trade and Tech issues. This would involve communicating and escalating to vendors. • Work on any ad-hoc projects/initiatives related Trading application.
- Ensure completeness with sufficiency of documentation for all support procedures.
2. Internal IT Support
- Support Office System BCP.
- Application Process monitoring.
- User Desktop PC OS and Application Support.
- Domain and email user setup.
- Phone Systems and Dealer Turret system support.
- Internal Application Support.
- Office IT Infrastructure Support.
3. Trading System Setup
- Liaise with Sales on new customer Trading System setup requirements.
- Investigate & resolve any system setup issues on respective front-end trading system.
- Prepare and send out frontend trading platform ID/PW to authorized traders and other official client communication.
- Update in respective frontend trading platform for any change request in a timely manner.
- Ensure completeness with sufficiency of documentation for record keeping as part of client account maintenance.
- Assist in the administrative work and/or coordination involved in any ad-hoc projects/initiatives related to account setup process changes.
Knowledge/Skills
- At least a Diploma in Computer Science or equivalent.
- At least 1 year of relevant working experience in trading platform support role.
- Able to identify potential problems; exhibit initiative to raise issues, resolve issues and escalate as appropriate.
- Possesses good customer (Internal and External), vendor and IT team relations and communication skills.
- Meticulous, mature with a positive work attitude.
- Able to work in high pressure and operational environment.
- Willing to work on weekends if needed.
- Strong team player with ability to support and cover other team members whenever required. Need to work in shifts when required.
- Basic understanding of Derivatives and FX Trading.
- Basic networking and operating system knowledge.
