HELPDESK AND DESKTOP SUPPORT ENGINEER
Company : Delteq Pte Ltd
Designation : Helpdesk & Desktop Support Engineer
Qualification : Certificate/Diploma In IT related Disciplines
Experience : 3 Years and above
Full/Contract : Full time (Permanent)
Skills/Domain : 3-5 years of working experience in delivering projects and presales.
Job Responsibilities
Ø IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
Ø IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
Ø Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
Ø Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
Ø Ensure Backups and Restorations are successful and properly done on a daily basis
Ø Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
Ø Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
Ø Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
Ø Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
Ø Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
Ø Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
Ø Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
Ø Rack mounting, OS installation and PC cloning
Ø Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
Ø Perform Vendor Management and submit monthly fix asset end-to-end
Ø Submit Status Reports on a weekly basis
Ø Work schedule: Mon-Sat 8:30AM-5.30PM
Requirements
Ø Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
Ø Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
Ø Experience in Implementing and Maintaining Backup Solutions
Ø Resourceful Engineer who knows how to solve problems independently using online and offline resources
Ø Good communication and Interpersonal Skills
Ø Must be on call after office hours including weekend and holidays for urgent issues
Ø Good analytical and problem-solving skills
Ø Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
