Responsibilities
- Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements;
- Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure;
- Documents all investigation cases handled daily for records,management reporting and performance measurement purposes;
- Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc;
- To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required;
- To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness;
- To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and proceduress.
Skills/Requirement
- Able to communicate effectively and work in a team with others;
- Able to multi-task and manage priorities in a fast-changing environment
- Possess strong analytical and problem-solving skills;
- Able to use design thinking principles to improve and streamline existing processes;
- Proficient in MS Office.
