Customer Care Specialist
- Handle and resolve all customer queries received via phone call, email and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRMaccurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
Requirements:
- At least 2 years of relevant experience in similar capacity.
- Candidate with experience in Call Cente or Customer Service are welcome to apply.
- Possess excellent phone etiquette, communication and intepersonal skills.
- On the job training will be provided to ensure proficiency in role requirements.
If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]
Please note that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026
Personnel Registration Number: R22110815
Wong Sook Leng
