We are seeking a highly skilled and motivated individual to join our team as an On-Site Service Technician. In this role, you will be responsible for providing full-time technical service and maintenance support for our LED Screen client at a Singapore and APCP site venue. The ideal candidate will have a strong background in LED screen, exceptional problem-solving abilities, and a commitment to delivering outstanding customer service.
Responsibilities & Duties:
· Provide on-site first-line, emergency, and preventative service to our client, involving extensive troubleshooting, and the replacement and/or repair of LED screens.
· Coordinate product returns and/or exchanges with the service department.
· Perform daily/weekly/monthly preventive maintenance and dusting of designated exhibits & rack room areas.
· Conduct video projector lamp changes and ensure proper disposal or recycling of lamps as required.
· Manage and maintain spare LED screen equipment and consumables inventory, including timely communication with the client when re-ordering points are reached.
· Assist in the training of the client's staff and new personnel operating these systems on a daily basis.
· Provide technical phone/remote support, answering questions and offering troubleshooting suggestions to customers.
· Submit all documentation in a timely manner, including material and labor reports, preventative maintenance reports, expense reports, job costing records, and timesheets.
· Perform other activities and responsibilities as directed by the client within the scope of LED Screen systems.
· Be accountable for the overall customer satisfaction of the site's LED Screen systems.
Skills:
· Excellent understanding of LED Screen systems with strong problem-solving and troubleshooting experience.
· Ability to deliver outstanding customer service and maintain a positive image of self and the company.
· Good communication skills, both verbal and written, especially with respect to clients, vendors, and equipment manufacturers.
· Ability to read and comprehend site drawings, schematics, and training manuals.
· Proficient in operating multi-meters and other related industry test equipment.
· Computer literate, with knowledge of Windows, MS Word, MS Excel, scheduling programs, and a solid understanding of computer functionality.
· High and low-voltage electrical experience, including wiring, soldering, and replacing connectors.
· Detail-oriented with the ability to lift 50 pounds.
· Comfortable working at heights and on ladders & mechanical lift systems.
· Education:
· High School diploma or General Education Degree (GED) required.
· Two-year college associate degree or technical school, or equivalent military training and experience desired.
Working Hours:
5 days a week, 9 am - 6 pm, with travel required.
Note: Training can be provided, and fresh graduates are welcome to apply.
PRs, SCs and Malaysia WP
If you are passionate about LED Screen systems, possess the required skills, and are dedicated to ensuring customer satisfaction, we encourage you to apply for this exciting opportunity. Join us in providing top-notch technical support for cutting-edge LED Screen technology!
