Job Description:-
- Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
- Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
- Ensure effective and timely follow-up as promised to customers;
- Manage customer complaints and feedback with a good closure;
- Perform additional or overtime duties during operational exigencies when required; and
- Assist with ad-hoc initiatives/projects as assigned.
Skills/Requirement:-
- Min. Diploma and above from recognized institutions;
- 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
- Comfortable conversing with customers from all walks of life;
- Ability to communicate via online chat in a professional manner;
- A team player with good writing, interpersonal and communication skills;
- An individual who possesses a pleasant and cheerful disposition; and
- Relevant insurance certification will be an advantage.
