Job Responsibilities:
- To be the HR service delivery contact point for your assigned locations.
- To deliver efficient, high-quality HR service to employees, line managers, and HRBPs
- in your assigned locations.
- Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
- Manage all the employee-related data entry into the HR system.
- Ensure integrity, consistency, and security of all data you deal with.
- Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
- Manage the HR shared services ticketing tool and ensure all requests/queries are attended to on time.
- Actively contribute to case analysis and identification of issue trends.
- Ensure key performance metrics including Service Level Agreements (SLAs) are met.
- Generate timely and accurate HR reports for data analysis and provide insights where applicable.
- Participate in new technology implementation, system enhancements, and continuous
- improvement efforts.
- Update and maintain all related knowledge management documents (e.g. SOPs, desktop
- procedures, and process workflows).
- Work closely with the HR Business Partners and CoEs to facilitate the implementation of global/regional initiatives.
- To support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
- Build strong mutual trust and relationships with key stakeholders and regularly communicate with them to obtain feedback on daily operations.
Requirements:
- Diploma or equivalent in Business, HR, or related field
- Experienced in HR Shared Services; HR Service Delivery; HR Operations; Maintaining an HR database; and HR systems experience; Familiar with Employee Life Cycle activities
