What You'll Do:
- Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
- Simultaneously handle multiple chats
- Provide appropriate solutions and alternatives timely to meet the KPIs.
- Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Other ad-hoc duties as assigned
Job Requirements:
· At least 2 years of relevant work experience in customer service and handling chat enquiries
· Strong customer service skills
· Excellent communication, written and interpersonal skills
· Ability to multitask, organize and prioritize work
· Ability to work independently while being a cohesive team member
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
