Online Technical Operations Support
- 10 months contract (parental cover)
- 2 headcount available
- Hybrid work arrangement
- Work location: CBD
- Weekend on call shift required (rotation)
Our Client
- Tech Giant, Social Media Platform
The Opportunity
- Monitor and manage daily customer support tickets for prioritization and triage
- Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
- Provide business summaries for daily hand-over of activities between different regions
- Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
- Identify commonly reoccurring issues and build runbooks/guides to resolve them
- Potentially raise code fixes or write new technical tests to prevent future issues
- Providing coverage on weekends / holidays (rotation-based)
Your Background
- 2-4 years of experience providing operations support in a technical environment
- Ability to write functional code in any modern programming language, ideally in shipped project/website/app
- Understanding of basic HTTP request lifecycles
- Ability to extract and analyze data, familiarity with SQL and data visualization tools is a must
- Ability to translate technical terms for a non-technical audience
- Customer-oriented mindset with demonstrated understanding and empathy
- High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
- Passion and ability to learn technical concepts
- Creative problem solver with excellent troubleshooting skills
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Collaborative team player with "get it done” attitude
- Comfortable with processes and repetition
- Experience with process improvement projects is desired
- High quality written and spoken English is mandatory
- Fintech ticket/triaging support is preferred
- Understand logic/coding to be able to troubleshoot eg. Python, JavaScript, Java, C++
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
