Network Operations is responsible for managing the global network and security infrastructure. The team performs multiple operational tasks, projects and engineering aspects in routing, load balancing, monitoring and optimizing the network. Network Operations Center (NOC) is the foundation of the Global Network Operations team which provides active monitoring and remediation of incidents, alerts and any infrastructure stability issues. The team is also responsible for automation to quickly identify and resolve issues.
Role Responsibilities:
• Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc.
• Manage operational network maintenance activities and implement changes
• Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems
• Assist with root cause analysis of incidents
• Assist with periodic network reviews and analysis
• Help with establishment of operational procedures & support documentation
• Review, track and update network operations policies, standards and documentation
• Assist with development of the network management platform adoption, configuration and tuning
• Complete Daily network checks and operational handover duties
• Participate in shift rotation coverage
· Support in solving issues with the cloud services (Azure, AWS and GCP) & technologies related to network connectivity
Skills and Expertise:
• 5+ years’ experience in IT infrastructure operations/support role
• Knowledge of network routing and switching technologies and routing protocols
• Experience with various Cisco equipment (routers, switches)
• Experience with F5, DNS, Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
• Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable
• Formal technical certification such as CCNA/CCNP
