Key Responsibilities:
- Responsible to achieve the service sales revenue and contribution margin target for Asia Region.
- Periodic reporting and planning of the service revenue and lead-to-order activities/projects to observe any variance and highlight any abnormalities/risks promptly so that corrective measures are adopted.
- Develop and drive strategic growth initiatives with other departments, distributors, partners, and subsidiaries for potential sales pipeline.
- Maintenance of market data based with regular update of important data such as market trend, sales figures, engine installed based, etc. for objective evaluation on after sales business growth considerations, planning and make recommendation to grow the service business.
- Analyze after sales market potential, with focus on installed base penetration and promote value add service product offerings supporting Life Cycle Management and Value Care Agreement.
- Establish long term customer relationship with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to by team.
- Lead and develop the Service Sales team to achieve the sales targets and ensure succession plan for the dept. Support the team by participating in sales activities as needed. Involve in negotiation of major contracts.
- Drive sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coach the team in formulating sales plans, in negotiating and in developing customer segment expertise.
- Collaborate with internal stakeholders in decision of prices, discounts and commercials for subsidiaries, customers, and distributors.
- Participate in conferences, fairs, special customer events and marketing campaigns
Requirements:
- Degree/Diploma in Business Administration, Economics, Logistics Management, or other related studies
- 10 years of working experience with proven tracked records in Service Sales Business for the High-Speed Diesel industries or related industries
- Experience in the marketing of complex products/business systems & solutions with a high level of proficiency in presentation, selling and negotiation skills
- Experience in developing and executing sales strategies for growing revenues
- Strong leadership qualities and personnel handling and management skills
- Good problem-solving skills relating to handling of sales and logistics operational support issues and customer relationships/complaints
- Cross cultural knowledge of the region and good interpersonal and communication skills with people at all levels on a local and regional basis (bilingual in English and Mandarin or other Asian languages will be an added advantage)
