Primary Responsibilities
• Ensure that customers’ orders are processed promptly and accurately to support daily warehouse operations.
• Ensure that records of warehouse transactions are recorded and filed accordingly.
• Understand customers’ requirements and competent in processing customers’ orders.
• Build and maintain good rapport with customers to understand their requirements, obtain feedback on service performances and response to enquiries and service issues highlighted by the customers.
• Work with the Operations team to provide feedback to customer on operations issues, resolve service issues highlighted by the customers and ensure that customers performance measurements are met.
• Work with warehouse operations to provide systems support for cycle count and stock-take activities.
• Billing of services to Clients.
• Preparing of KPI statistics and reports for customers and internal use.
• Other Admin duties pertaining to warehouse operations.
Qualifications Summary
Experience:
• Minimum 2 years’ experience in logistics or warehousing coordination work..
• Able to communicate with customers,
• Experience in handling a team of more than 10 employees.
Education:
• Minimum Qualification: GCE N level
Skills:
Technical Skill Requirements
• Proficient in WMS and Microsoft Office Applications
Behavioral Skill Requirements
• Good time management and a fast learner
• Ability to speak and read English to liaise with associates.
