The Job
Application Maintenance and Support (AMS) Management
1.Vendor management
- Assist Application Support Manager in all aspect of AMS.
- Work closely with vendor and various teams across organisation to onboard the vendor.
- Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
- Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
- Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
- Ensure vendors adhere to processes and perform incident, release and change management.
2.End User Management
- Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.
3.Contract management
- Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.
4.Support procedure and standardisation
- Work with Application Support Manager to execute the support procedure and standardisation.
- Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.
5.Project Management
- Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.
Business as Usual (BAU) Scope
- Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
- Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
- Providing essential support to applications which are not under the management of AMS.
- Participate in DR exercises at organisational level.
Job Requirements
- Degree in computer science, computer engineering or information technology
- Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
- Minimum 5 years in application maintenance and support, and vendor management
- Minimum 2 years of project management.
- Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
- Possess strong analytical skills.
- Preferably with experience in logistic or port operation industry.
- Display proactive and positive attitude.
- Ability to manage collaboration and work closely within multi-culture environment.
- Knowledge of the following skillset:
- Unix, Redhat scripting
- Programming language Java 8 and above
- Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot
- Automation tools
- Build tools : Maven, Jenkins
- Databases : Oracle, MSSQL, SQL skills
- SDLC methodology : Waterfall, Agile