You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.
KEY RESPONSIBILITIES
- Monitor condition of server, apps and security measures
- Identify, log and resolve technical problems of the scope (Incident Management)
- Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
- Respond to site to troubleshoot, diagnose and rectify faults
- Liaise and coordinate the recovery of systems
- Identify potential changes and system improvements for consideration and implementation (continuous improvements)
- Create, maintain and distribute reports of progress to service delivery manager.
- Any other ad-hoc tasks assigned
JOB REQUIREMENTS
- Good knowledge of Vmware and Nutanix
- Good knowledge of EMC and Huawei storage systems
- Good knowledge of windows operating systems, Clusters, NLB, or Unix
- Good knowledge of Solarwinds, Qradar
- At least 5 years of relevant working experience in infrastructure support is required for this position.
SOFT SKILLS:
- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
- Good problem solving and logic skills
- Good communication skills (verbal and written) in English
- Excellent customer management skills
QUALIFICATIONS:
- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
- Information Technology Infrastructure Library (ITIL) foundation certification
