This Technical Operations Specialist (Enterprise Support) will enhance customer value by providing strategic, personalized, and proactive support aligned with our client’s product priorities. If you excel in fast-paced environments, coordinate effectively across functions and regions, and have a background in technology or social media this role is best for you!
This is for our client, a leading Multinational American Technology company.
Responsibilities:
• Oversee daily customer support tickets, ensuring efficient prioritization and triage.
• Respond swiftly to alerts, engaging relevant stakeholders for action.
• Provide business summaries to ensure smooth transitions between regional teams.
• Address urgent escalations and support regional issue management.
• Identify recurring issues and develop guides to resolve them.
• Suggest code fixes or create technical tests to prevent future problems.
• Support during weekends and holidays on a rotation basis.
Qualifications:
• Bachelor’s degree or equivalent
• Has at least 2-4 years in technical operations support.
• Ability to write functional code in a modern programming language.
• Understanding of HTTP request lifecycles.
• Proficiency in data analysis, SQL, and data visualization tools.
• Skill in translating technical concepts for non-technical audiences.
• Customer-focused mindset with strong empathy.
• Strong troubleshooting and problem-solving skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Collaborative team player with a proactive attitude.
• Comfortable with routine processes and repetitive tasks.
• Experience in process improvement is a plus.
Join now and be part of our client organizations’ that leverage technology to provide top-tier support, helping businesses thrive on the leading social media platforms.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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