Sales Administration Responsibilities
- Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
- Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
- Develop account qualifications criteria and use market research to identify priority markets and accounts , to assign sales to assure coverage to all major markets and segments
- Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
- Develop annual sales department budget and execute sales programs and activities
Sales Personnel Development Responsibilities
- Recruit, select train and motivate Sales department personnel to achieve sales goals
- Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
- Maintain established personnel policies and procedures of the hotels
Market Planning Responsibilities
- Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
- Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
- Monitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecast
Communications Responsibilities
- Maintain close and open communication with other department heads
- Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
- Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
- Maintain timely and responsive communication with accounts and prospects
Personal Account Servicing Responsibilities
- Joint service key accounts with Senior / Sales Managers and ensure continuity in our communications with accounts
Inventory Management Responsibilities
- Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
- Ensure all corporate transient contracts are loaded and kept within a central file
Other Responsibilities
- Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
- Comply with hotel and department policies and procedures at all times
- To carry out other duties as and when assigned by the Management of the Hotel
