Primary Duties and Responsibilities:
- Lead the Outlets Operation Team under your supervision to achieve sales revenue, control and reduce food wastage, improve customer service level and ensure operational standards are met
- Monitoring sales across each store to check that KPIs are met
- Responsible for day-to-day operation matters and ensure all SOPs are observed consistently
- Audit stores on a periodic basis and create corresponding reports to be shared with team members
- Create a work culture that promotes teamwork, high morale, recognition, mutual respect and team member satisfaction
- Manage labour manning and cost under-budgeted levels. Work closely with store-in-charge to plan and revise weekly and monthly schedule for all staff according to store’s needs and sales forecast
- Provide training to store-in-charge to enhance their sales and supervisory skills
- Ensure efficient inventory and product management
- Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements without compromise
- Ensure that employees observe the company policies, SOPs and processes
- Follow up on all customer's feedback, compliments and complaints and ensure that these are handled promptly with a thorough investigation and timely manner
- Coach and guide staff to provide consistent and prompt service to all customers
- Other ad-hoc duties as assigned
Experience and Qualifications:
- Minimum 5 years of experience as a Store Manager in the F&B industry
- Holding a valid food handler’s license or certification in food safety mandatory
- Complete knowledge of various food handling practices, guidelines, and industry standards
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Good analytical and problem-solving skills
- Highly motivated, hygienic, and detail-oriented individual
- Excellent leadership skills
- Ability to work in a fast-paced environment and handle stressful situations
- Ability to offer excellent customer service
