Our client is a reputable insurance provider and they're seeking a reliable individual to enhance their customer service team.
Key Responsibilities:
- Meet established KPIs as set by team management.
- Deliver exceptional service to guarantee high customer satisfaction and retention rates.
- Act as the primary point of contact for all customer interactions, utilizing phone, email, and live chat channels effectively.
- Handle incoming calls related to pre-sales inquiries, sales, and post-sale support needs.
Requirements:
- Diploma or GCE 'O' level; prior experience in call center is advantageous.
- Strong communication skills with a proactive and positive demeanor.
- General Insurance certification is a advantageous.
Apply now by submitting your updated resume.
(EA: 94C3609/ R23114633)
