Job description
This position entails supervising a team Operators in various shift patterns, ensuring best practices are maintained in liaison with other Security Operations Centres (SOCs). The role focuses on delivering a high level of security and safety service to both local and remote sites, encompassing staff, assets, and information protection. Responsibilities also include managing all SOC technologies, leading incident responses, generating management reports, and exhibiting exceptional communication skills. Additionally, the role involves coordinating with emergency services, handling digital media evidence, and overseeing network video analysis for incident investigations. The candidate is expected to work independently, make critical decisions in response to incidents, and promote a safe working environment.
Roles & responsibilities
- Manage up to 15 SOC Operators, in shift patterns as required (Rota shifts)
- Liaise with other Security Operations Centres (R/GSOC) within the SOC network and ensure best practice is maintained throughout the network.
- Take responsibility for ensuring a high level of service to local and remote sites and staff with the emphasis on the security and safety of staff, assets and information.
- To effectively provide direction and manage all SOC technologies including network video, access control etc.
- To lead the response and provide direct action to incidents and alarm activation.
- Formulate Management Information (MI) and reports in order to share with management on a daily/weekly/monthly basis.
- Exceptional communication skills at all times and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
- Direct the liaison with emergency services and other monitoring agents as required.
- Manage and be accountable for digital media evidence.
- Manage and be accountable for the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
- Under minimal supervision, determine the appropriate response to each reported incident.
- Maintain active awareness for self and team, of the monitored environment, to promote safe and effective working.
- Maintain a conscientious and proactive approach to work to achieve excellent standards for them and their team.
- Be aware of policy and procedures owned and changed from time to time by SRS.
- Be aware of policy and procedures owned and changed from time to time by the client.
- Any additional duties and responsibilities as assigned by Management
