Job Title: System Engineer
Our Client: A young, agile, and growing Singaporean IT management firm, the startup firm is part of a group that deliver innovative IT and fintech solutions for its customers around Asia. Their services include but are not limited to support cloud-based, on-premises, or hybrid deployment.
Responsibilities:
Infrastructure Design & Implementation:
- Engaging with clients in regional areas to understand their specific IT needs and design tailored solutions
- Integrate various system components and subsystems to create a cohesive and functional system, ensuring all deliverables are implemented within the designated timeline to meet the goals and objectives of the projects
Technical Support & Troubleshooting:
- Diagnose and resolve technical issues efficiently, implementing effective solutions within the defined SLA
- Conduct root cause analysis to address underlying problems
- Utilising service desk ticketing system to log and prioritise support requests
- Collaborate with vendors for hardware replacement and targeted software patches
- Follow escalation protocols for issues that require higher-level intervention
- Assist in any ad-hoc tasks as needed or assigned
Continuous Improvement:
- Engage in routine system maintenance, updates and patching to ensure ongoing operational stability
- Streamline routine system administration tasks to reduce manual effort and minimize errors
- Identify repetitive tasks and implement automation solutions to minimize errors
- Propose and implement changes to system/network configuration based on objective defined analysis
Client Collaboration:
- Establishing and maintaining open lines of communication with all relevant stakeholders
- Communicate technical concepts to non-technical stakeholders in a clear and understandable manner
- Conducting milestone reviews to ensure alignment with client expectations
Security & Compliance:
- Implement and uphold robust security measures, safeguarding client and company data and ensuring compliance with industry regulations
- Implement and manage access control measures, ensuring proper authentication mechanisms for system users
- Conduct regular assessments and implement security patches promptly to address potential vulnerabilities in systems
- Participate in post-incident reviews to assess the effectiveness of incident response procedures
- Propose and implement improvements based on lessons learned from security incidents
User Training:
- Develop and conduct user training sessions to ensure clients' staff are proficient in using the implemented IT systems
- Create training materials and documentation for ongoing user reference and support
- Develop and maintain FAQ documentation
Continuous Learning:
- Stay updated on the latest technologies and industry trends relevant to system support
- Engage in ongoing professional development to enhance troubleshooting skills
Remote Monitoring & Optimisation:
- Optimise system performance and recommend improvements
Documentation and Knowledge Sharing:
- Regularly review and update system documentation to ensure accuracy and relevance
- Contribute to the creation and maintenance of a comprehensive knowledge base
- Document common issues, troubleshooting steps, and solutions for internal and end-user reference
- Document and maintain the IT inventory for digital and physical assets
- Document all changes to configuration, integrations and dependencies
- Document all procedural guides and operational manuals to assist fellow team members in system administration tasks
- Document all UAT handover activities and test cases where required
- Document and maintain the back, recovery process and challenges faced
The Successful Candidate:
- At least Diploma in either Information Technology or Computer Science
- Experience as a Systems Professional, Network Engineer, or similar role
- A plus should you have relevant certifications, such as Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), ITIL Foundation Certification
- An independent worker, at the same being able to work in a collaborative team environment
- Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels
What’s in it For You
- Singapore is the headquarter of the firm, you are working and engaging directly with the leaders of the firm
- Working for a vibrant, young, and agile Singaporean SME firm
- Available avenues to contribute positively for the organization to grow and being rewarded for recognized outstanding contribution
Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep
JO Number: JO-240628-356886
