Job Description
- Handle customer complaints and cargo claims
- Develop customer relationships with existing customers
- Handle ad-hoc customer enquiries on sales/rate quotation and operational issues
- Liaise with customers and overseas offices/ JV on shipping activities and documentation
- Handle full set of shipping documents (PSA/ Customs/ Tradenet/ Portnet)
- Ensure proper cut-off procedures at month-end closing
- Handle day-to-day operations and transactions in the forwarding area
- Data entries
- Send pre-alerts and shipping advices to customers and DGF overseas offices
- Ensure timely dispatch of shipping documents to customers and DGF overseas offices
- Process shipment data
- Handle general enquiries regarding shipments, vessel's ETA and charges
- Send shipment arrival notification letters to consignee and issue delivery orders
- Tradenet/ customs documentation
- Liaise with relevant departments upon cargo irregularity reported
- Responsible to ensure Full, Accurate and Timely data including shipment milestone in CW1 system
- Responsible to ensure ACR updated timely
- Responsible to ensure Demurage, Detention, Storage and other incidental charge are recovered from customer
- Responsible for file profitability
Job Requirements
- Diploma/ Degree
- 1-3 years related working experience
- Knowledge of logistic industry preferable
- Excellent communication skills (verbal and written)
