- Taking L1 and L2 support of existing BAU systems.
- Taking the ownership of investigating the root causes within SLA
- Manage the lifecycle of Jira tickets.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases;
- adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality
- Linux and Maria DB/Any database knowledge is must
x
