Head of IT

Job Summary:

The Head of IT is responsible for overseeing the information technology operations of the organization. This role involves managing IT infrastructure, ensuring the security of digital assets, leading a team of IT professionals, and implementing technology solutions that align with the company’s strategic goals. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to drive technological innovation.

Key Responsibilities:

1. Strategic Planning and Leadership:
   • Develop and implement the IT strategy in alignment with the organization's goals.
   • Provide leadership and direction to the IT department, fostering a culture of innovation and continuous improvement.
   • Stay current with technological advancements and industry trends to ensure the organization remains competitive.
2. IT Operations Management:
   • Oversee the day-to-day operations of the IT department, ensuring efficient and effective delivery of IT services.
   • Manage IT infrastructure, including servers, networks, hardware, and software systems across multiple brands.
   • Ensure high availability and reliability of IT systems and services.
3. Team Management:
   • Lead, mentor, and develop a team of IT professionals, promoting a collaborative and productive work environment.
   • Conduct performance evaluations, provide feedback, and identify training and development opportunities for team members.
4. Security and Compliance:
   • Develop and implement IT security policies and procedures to protect the organization’s data and systems.
   • Ensure compliance with relevant regulations, standards, and best practices.
   • Monitor and respond to security incidents and breaches.
5. Project Management:
   • Plan, execute, and oversee IT projects, ensuring they are completed on time, within scope, and within budget.
   • Collaborate with other departments to identify and address their technology needs.
   • Manage vendor relationships and negotiate contracts for IT services and products.
6. Budget Management:
   • Develop and manage the IT department budget, ensuring cost-effective use of resources.
   • Monitor and report on IT expenditures and financial performance.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. A Bachelor degree or relevant certifications (e.g., ITIL, PMP) are highly desirable.
• Experience: Minimum of 10 years of experience in IT, with at least 5 years in a senior leadership role.
• Technical Skills: Extensive knowledge of IT infrastructure, cybersecurity, cloud computing, and enterprise software systems as well as retail system such as POS.
• Leadership Skills: Proven ability to lead and motivate a team, manage performance, and drive change.
• Project Management: Strong project management skills, with experience in managing large-scale IT projects.
• Communication: Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a strategic mindset.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Technical Expertise
• Budget Management
• Project Management
• Communication and Collaboration
• Security and Compliance Awareness
• Innovation and Change Management