Job Description
- Provide data and guides to help the sales team
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Job Requirement:
- Hands on experience with ERP and CRM systems
- Proven work experience as a Sales support specialist or Sales support associate within the freight and logistics industry preferably
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
Other:
- 1 Way Transport provided at Jurong East Mrt (8.15am)
- VB provided
- Medical Claim
- Monday - Friday, 8.30am to 5.30pm
Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Tan Kah Lee
EA Personnel Reg No.: R23116010
