We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.
In addition to the salary, this position offers various benefits, including:
- Annual wage supplement
- Performance bonus
- Merit increment
Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601
Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)
Key Responsibilities:
Helpdesk Support:
- Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
- Troubleshoot and resolve system and CRM-related problems.
- Escalate complex issues to relevant technical teams when necessary.
Customer Service:
- Act as the front-line representative for customer interactions, ensuring a positive experience.
- Address customer concerns and provide solutions in a professional and courteous manner.
- Maintain up-to-date knowledge of our products and services to assist customers effectively.
Operational Support:
- Support operations within the technical business units, ensuring smooth workflows and processes.
- Assist with the implementation and maintenance of system and CRM tools.
- Collaborate with technical teams to understand operational requirements and provide necessary support.
Administrative Duties:
- Perform general administrative tasks, including documentation, reporting, and scheduling.
- Manage and organize records and databases related to customer support and operations.
- Assist in the preparation of reports and presentations for management.
Collaboration and Product Enhancement:
- Partner with business units to identify areas for product improvement and enhancement.
- Provide feedback and insights from customer interactions to help refine products and services.
- Participate in team meetings and contribute to discussions on product development and innovation.
Requirements:
Experience:
- Minimum of 2 years experience in a helpdesk support role.
- Proven experience with Freshdesk and CRM systems preferred.
Skills:
- Strong customer service orientation with excellent communication and interpersonal skills.
- Proficiency in troubleshooting and problem-solving.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
