The Opportunity
· This is an exciting opportunity to work for one of the leading financial organisations.
· It is an opportunity for an experienced Life Claim Admin Executive to join their team
The Job
· Handle all the tasks related to life claims admin matters including but not limited to assignment of daily manual claim and letter preparation eg approved, rejection or ex-gratia life claims letter(s).
· Data entry & maintain proper filing and documentation of life claim document(s)/file(s).
· Assist in creating, maintaining & updating of life claims record in claim register accurately and timely.
· Follow-up of medical report request(s)/other supporting document(s) with medical provider(s), policyholder(s) and agent(s).
· Perform outbound calls and attend to simple enquires from medical provider(s) and distribution channel(s) from department’s shared mailbox/CRM platform eg Salesforce.
· Undertake internal audits (Life claims) to ensure the company meets its financial, operational and compliance objectives.
· Identifies control issues that do not comply with the established operation procedures and guidelines.
· Handles control and remediation work within Claims Department to ensure compliance with internal claims SOP, regulatory requirements, and the bank's policies.
· Update claims SOP to reflect latest changes to claims guidelines.
· Conduct daily/monthly claims quality assurance checks to ensure that claims are processed based on the KPI and claims SOP and put in place corrective and preventive measures.
The Talent
· 2 to 4 years of working experience, preferably in life insurance company.
· Familiar with Life insurance processes and good insurance knowledge is an advantage.
· Good interpersonal skills to effectively communicate with all stakeholders.
· Customer-centric and meticulous with the ability to work under pressure.
Next Steps
• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Life Claim Admin Executive
• Only shortlisted candidates will be contacted
Cecilia Sim Xin Yang
Personnel Registration No. R22105099
EA Licence No.91C2918
