US MNC. Consumer Goods Industry.
The Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.
The Sales Operations and enablement regional teams are the backbone of the business activity, driving all the processes and tools to keep the sales motion meanwhile increasing our customer satisfaction. Working collaboratively with the Sales Organization, Business Management, Service, and many other key stake holders, they are supposed to drive operational excellence, customer experience and manage business continuity risks.
We continue to embark in multiyear transformation program to enable significant business growth, by making break through changes to the work processes and tools that support the Sales Operation activities.
Job Summary:
We are looking for an experienced Transformation and Program Manager to anchor as unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, and techniques within APJ. He/she will contribute to driving program from ideas, design to project implementation. May participate in cross-division, multi-function teams. Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives. This role requires a strategic thinker who can navigate the digital landscape, leveraging the latest tools and trends to drive impactful productive processes changes.
Responsibilities:
- Extensive experience in managing large change initiatives. Preferably in IT domain. Focus on CRM MS dynamic and ERP credit domain would be of added advantage.
- Develop program assessment protocols for evaluation and improvement.
- Led multifunction team, interacted with various business functions (Sales/CBM/P&S/Services) and vendors or internal IT to align the outcomes and goals of the program.
- Experience on translating business requirements into tasks for the program
- Work closely with project sponsor, cross-functional teams, to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives in AP.
- Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
- Identify key Change request requirements for cross-functional teams.
- Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
- Work with other program managers to identify risks and opportunities across multiple projects within the organization.
- Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
- Worked with WW Global Sales Operation head and COE team to provide regular updates and risks of the program and on transformation status.
- Process Engineering and Project Mgmt within the Sales Ops Transformation Program to increase sales, customer and Partner experience and satisfaction.
- Communicates strategic process decisions and plans, program status, and issues and workarounds to achieve alignment with the top level of the business, function, or region.
- Collaborate Across Teams: Within operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of significant complexity, and understand business/customer impact. Ensure alignment and effective execution of MoC and tool deployment. Coordinate with stakeholders to gather insights, content assets, and feedback for campaign optimization.
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Requirements:
- Bachelor's Degree/Advanced University Degree preferred.
- Typically 10+ years of related experience in IT/business operations.
- Typically 5+ years of project management experience.
- Demonstrable relevant industry knowledge and applied IT experience in the field of Sales Operations and Services
- Minimum 10 years of working experience
- Project management certifications like PMP, PRINCE2 or AGILE/Scrum is a plus.
- Excellent customer-oriented attitude
- Strong organizational, communication (written and verbal) and administrative skills
- Strong Business acumen coupled with the capability of analysing financial statements and strong P&L management.
- Requires BS/BA degree in technical related, management and/or financial discipline.
- Advanced knowledge and subject matter expertise for operational processes from Lead to Order, Order to Cash and customer/partner/Sales requirements.
- Advanced understanding of core businesses Sales and revenue cycle.
- Delivered at least a large multi-year transformation program.
Please contact Terence at +65 9645 4048 your resume directly for fast respond.
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